How does “Create Your Own Image” work?
Upload your photo and tell us what you have in mind. We’ll create custom artwork and email you a preview to review before it’s finalized.

Can I request changes to my artwork?
Yes! Create Your Own Image includes unlimited revisions to your original artwork request before you approve the final design. Tell us what you’d like adjusted, and we’ll keep refining it until you’re happy.

What do unlimited revisions include?
Revisions include changes to colours, details, wording, layout, and other elements within your original request. A different photo, a completely new concept, or additional artwork may require a separate order.

Will I see my custom artwork before it’s printed?
Yes. For orders that include an artwork approval preview, we’ll email you the design for review. Production begins after you approve it, so please check names, spelling, dates, and other details carefully.

Can I use my artwork on different products?
Yes! Your approved artwork can be adapted for compatible Cedar Club products. Available placement and sizing depend on the item you choose.

Can I change or cancel my order?
Contact us as soon as possible. We’ll help where we can, but changes or cancellations may no longer be possible once artwork creation or production has started.

What is your refund policy?
Personalized products are made especially for you, so we do not accept returns or refunds for a change of mind, details you entered incorrectly, or errors visible in a design you approved.

If your order arrives damaged, defective, or different from the approved design, please contact us with your order number and clear photos. We’ll review the issue and arrange an appropriate replacement or refund.

For Create Your Own Image, please request any changes before approving your artwork. Unlimited revisions are included within your original request. Once custom artwork creation has begun, the artwork fee is not refundable for a change of mind. This does not affect any rights you may have under applicable consumer law.

What if there’s a problem with my order?
Contact us through our website with your order number, a description of the issue, and photos where relevant. We’ll work with you to resolve it.

How long will my order take?
Timing depends on the product and the custom artwork required. Revisions and approval take place before production and may add to the overall turnaround time. Production time is typically 2-7 business days. Shipping in the US is typically 2-5 business days, Canada can be 10-30 days. 

Where will I receive my artwork preview?
We’ll send it to the email address provided at checkout. Please check your spam or junk folder and make sure your email address is correct.